We care about your privacy, and will never:
- rent, trade or sell your email address to anyone; or
- publicly display your email address or other personal details that identify you.
- THE PRIVACY PRINCIPLES
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Australian Privacy Act”) and the Privacy Act 1993 (NZ) (“New Zealand Privacy Act”). The Australian Privacy Act and the New Zealand Privacy Act lay down 13 and 12 key principles respectively in relation to the collection and treatment of personal information, which shall be referred to hereafter as the “Privacy Principles”.
- WHAT IS “PERSONAL INFORMATION”?
Personal information held by the Organisation may include your:
- name and date of birth;
- residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
- any information that you provided to us during your account creation process or when signing up for our newsletter, or subsequently added to your user profile;
- preferences and password for using this site and your computer and connection information; and
- any information that you otherwise share with us.
- HOW WE MAY COLLECT YOUR PERSONAL INFORMATION
We only collect personal information that is necessary for us to conduct our operations in Australia.
- Information that you provide to us
We may collect personal information that you provide to us about yourself when you:
- use this site, including (without limitation) when you:
- create a user account;
- add information to your user profile;
- sign up to receive our newsletter;
- enter a competition or promotion; or
- complete an online contact form to contact us;
- provide information to us by telephone or through marketing or competition application forms; or
- send us an email or other communication.
- IP addresses
This site may also collect Internet Protocol (“IP”) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Organisation collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Organisation may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
This site uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at this site: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Organisation extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
- remember your preferences for using this site;
- manage the signup process when you create an account with us;
- recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
- show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
- remember details of data that you choose to submit to us (eg, through online contact forms).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.
- Third party cookies
In some cases, third parties may place cookies through this site. For example:
- HOW WE MAY USE YOUR PERSONAL INFORMATION
Your personal information may be used in order to:
- verify your identity;
- make changes to your account;
- respond to any queries or feedback that you may have;
- conduct appropriate checks for credit-worthiness and for fraud;
- prevent and detect any misuse of, or fraudulent activities involving, this site;
- conduct research and development in respect of our services;
- gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
- maintain and develop our business systems and infrastructure, including testing and upgrading of these systems, and for any other purpose reasonably considered necessary or desirable by the Organisation in relation to the operation of our business.
From time to time we may email our clients with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Organisation can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
- WHEN WE MAY DISCLOSE YOUR PERSONAL INFORMATION
For the purposes set out above, we may disclose your personal information to organisations outside the Organisation. Your personal information disclosed to these organisations are only in relation to this site, and we will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
These organisations may carry out or provide:
- client enquiries;
- mailing systems;
- billing and debt-recovery functions;
- information technology services;
- marketing, telemarketing and sales services;
- market research; and
- website usage analysis.
In addition, we may disclose your personal information to:
- your authorised representatives or legal advisers (when requested by you to do so);
- credit-reporting and fraud-checking agencies;
- credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
- our professional advisers, including our accountants, auditors and lawyers;
- government and regulatory authorities and other organisations, as required or authorised by law;
- organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
- the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
- CONTACTING US ABOUT PRIVACY
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email or by post.
- Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email or by writing to us at our postal address provided in clause 10 below. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
- be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
- have an unreasonable impact on another person’s privacy; or
- prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
- Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
- STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information. Your personal information will be stored for such length of time as reasonably necessary for the purpose for which it was collected, after which it will be destroyed securely.
- Overseas storage of personal information
We may from time to time transfer your personal information to our head office and/or a server located in the Republic of Korea.
In the event that an overseas third party (“Overseas Recipient”) is given access to or control of your personal information, we will:
- take reasonable steps in the circumstances to ensure that the Overseas Recipient does not breach the Privacy Principles; or
- expressly inform you of the disclosure of your personal information and obtain your consent.
- THIRD PARTY WEBSITES
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
- INQUIRIES AND COMPLAINTS
If you are not satisfied with our response to your inquiry or complaint, you may seek a review by contacting:
- if you are based in Australia, the Office of the Australian Information Commissioner using the information available at oaic.gov.au/privacy/privacy-complaints; or
- if you are based in New Zealand, the Office of the Privacy Commissioner using the information available at https://privacy.org.nz/your-rights/making-a-complaint/.
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If you require any further information about the Australian Privacy Act, the New Zealand Privacy Act and the Privacy Principles, you can visit either the Australian Information Commissioner’s website (see https://www.oaic.gov.au/) or the New Zealand Privacy Commissioner’s website (see https://privacy.org.nz/).